Terms & Conditions

By accessing, using and consuming the Styled By Charli website, you are accepting and consenting to these terms and conditions.

Damages

You will be required to pay for any damages caused to the garment (including but not limited to, stains, tears). If the item is damaged beyond repair, you will be charged the recommended retail price of the garment/s.

Refunds

If you hire a dress and do not end up attending your event or choose not to wear the dress, the garment is still out of our hands and can not be hired to other customers. Refunds will not be issued for a change of heart. Refunds are only issued if a garment is deemed faulty or arrives later than the requested day.

Shipping

We use express shipping and ship Australia wide. Your delivery can arrive between 7:00am and 6:00pm on the requested day of delivery or earlier. It is your responsibility to be available for delivery of your item/s or collection of your item at the post office. Your hire period starts from the time the courier first attempts delivery and store credits will not be issued for late delivery where you have not been available to accept delivery. Styled By Charli takes no responsibility or liability for lost or stolen goods. If you have supplied an incorrect address you will not be entitled to a refund and you may be liable to pay any late fees or a replacement fee if the dress is not returned to us.

Sizing Issues

All items are true to size unless specified otherwise (Note: Try on's are available in Pagewood, Sydney via the form here). If you would like to know more about the size and fit of a garment please email info@styledbycharli.com.au. Please note that we do not issue refunds for sizing issues. However, if your garment does not fit you when it arrives, then you are able to return the garment within 24 hours. You will then receive a store credit for the hire fee, however this will not include a delivery charge of $15. An email must be sent to info@styledbycharli.com.au outlining that you have returned the garment for the store credit to be emailed. Store credits will only be issued if the product is without any damage and is deemed 'unworn'.

Returns

With the delivery of your garment, pre-paid return packaging is provided. Please ensure that you place your garment inside the pre-addressed envelope and return to Australia Post by 4pm on the last day of your hire. If you lose your return packaging, it is your responsibility to return the garment via trackable express post to Styled By Charli. If your return date falls on a Sunday or a public holiday, please return your garment to an Australia Post Outlet by 4pm the following business day. Please that late fees will be incurred if a garment is sent back late as it affects the next customer. 

Cleaning

Professional cleaning is included in your hire fee. You are to make no attempts of cleaning, altering or ironing the garment yourself. If you damage the garment please contact info@styledbycharli.com.au. 

Late Fee Policy

Hire periods are strictly four (4) days. You agree to return your product on the order return date (or the next business day if your return date falls on a Sunday or public holiday) by 4pm using the prepaid return envelope provided. If you return your item(s) late you will incur a thirty dollar ($45.00) late fee for every day you are late.

Cancellation Policy

 

Unfortunately we do not provide refunds for cancellations as the garments has therefore been unavailable for other customers to book. Full store credits are provided if the cancellation is over 10 days prior to the hire date.