If your product does not fit or in anyway is not right then please contact email@example.com and return the satchel within 24 hours of receiving the product to receive a store credit for the hire amount minus the delivery charge of $15.
Once you have found your desired garment, use the calendar to check the availability. Select your size and the date you would like the dress to be delivered. We recommend selecting a delivery date 1-2 days before your event. The hire period is strictly 4 days, however, longer hire periods can be arranged if required by simply contacting firstname.lastname@example.org for a greater cost.
Accidents happen! If you do damage the garment in any way please contact email@example.com. The dress more than likely can be fixed however if the garment is beyond repair, unfortunately, you will be charged the replacement value of the product.
All rental periods are strictly 4 days. If you would like a longer rental period, please contact firstname.lastname@example.org. The rental periods starts on the delivery date you have chosen and ends on the 4th day unless specified otherwise.
Try on's in Pagewood, Sydney are available. To arrange this, simply fill out the form here. You will then receive a confirmation email with the location. Unfortunately, postal try on's are unavailable. However, sizes are true to size for each product, unless specified otherwise. If you would like more information about sizing for a particular garment, please email email@example.com for measurements so you are therefore able to accurately determine if the product will fit you.
We highly recommend booking your dresses as in advance as possibly, however we completely understand if you leave things to the last minute as well!
The estimated standard delivery time is 1-2 business days - depending on your location & the time you placed your order. If your order is placed before 11am (Sydney time), we will dispatch it on the same day, but if not, we will dispatch it the next working day.
If you place an order on a weekend or public holiday, then the order will be processed during business hours on the next business day.
When you originally receive your product, it will come with a pre-paid postal satchel. Keep this satchel in a safe place as on the day of return you simply place your garment in the return pre-paid satchel and lodge over the counter at an Australia Post Outlet (highly recommended) OR place in a Yellow Express Australia Post Box by 4pm on your return date.